Shipping and Returns

Shipping

UK shipping is £5.80.

Orders over £100 will be sent by Royal Mail Special Delivery. Orders under £100 will be sent using Royal Mail Tracked 48.

All jewellery comes beautifully presented in an Ivy Cole Jewellery gift box.

Local delivery
If you are local to me (CW5 postcode), I offer free local delivery. This option should be automatically available at checkout. Local orders are hand delivered and, where possible, posted through your letterbox.

Market collection
You can also choose to collect your order from one of my upcoming markets. Simply select this option at checkout. You can find my upcoming events on the Market Dates page.

Dispatch times
Ready-made pieces are usually posted within 3–4 business days of your order being placed.

Custom and made-to-order pieces are usually posted within 2–3 weeks, and often sooner, unless we have discussed a different timescale.

Hallmarking
Occasionally, a custom piece may be over the legal weight threshold for hallmarking. If this applies, the piece will need to be sent to an Assay Office before it can be dispatched, which can add approximately 3–4 weeks to the lead time. This mainly applies to wide spinner rings and some larger custom designs.

If you need something sooner, please get in touch and I’ll always do my best to help.

International shipping
I am happy to consider international orders, but shipping costs, customs requirements and delivery options vary depending on the destination. Please contact me before ordering so I can confirm whether I can ship to you and provide a shipping cost.

You can contact me through the Contact Us page or via Instagram or Facebook. Please note that international customers are responsible for any applicable customs duties, import taxes or other charges imposed in their country.

Returns

I understand that sometimes you need to see a piece of jewellery in person to know whether it is right for you.

If you would like to return an eligible item purchased through the website, please contact me within 14 days of receiving your order to let me know.

Items should be returned unworn, in their original condition and with their original packaging. Return postage is the buyer’s responsibility. I strongly recommend using a tracked and insured postal service, as I cannot be responsible for items that are lost or damaged while being returned.

Once your return has been received, your refund will be processed back to your original payment method.

Custom and bespoke orders
Pieces made specifically to your requirements or personalised for you cannot normally be returned simply because you have changed your mind. This does not affect your rights if an item is faulty or not as described.

If there is a problem with your order, please contact me and I’ll be happy to help.